Terms and Conditions
Payment, Pricing & Promotions
Prices and Payments are in Australian Dollars (AUD) [convert to your currency with xe.com]. Payment is accepted via Stripe (Credit Card) and Direct Bank Deposit (all payments are charged in AUD). Payments process thru the business name, Mind Body Matrix. We offer SSL 256-bit encryption at checkout and do not capture any of your data. All financial details are seen only by the financial provider depending on payment method selected.
Shipping & Delivery
We ship out orders as soon as funds clear which is generally the same day or next business day. All shipping is via Australia Post. All shipping is at the customers risk, EMF Shield will not be held liable for lost packages. If you require tracking/security please select ‘Registered Post’ (Australia) or ‘International Post with Tracking’. If you require insurance for lost and damaged items please contact us prior to shipping.Shipping times within Australia are approximately 5 business days depending on location. Internationally; to the US, 10-21 days; to Europe 14-28 days.All non-registered, non-tracking orders will be shipped at the Customers Risk. For pendant orders we recommend registered or tracking shipping options (plus adding $6 insurance).EMF Shield is not responsible for any packages that are lost, damaged or stolen during the shipping process. Insurance is not included on any available options. If you would like to add insurance to your order please contact us.
Customs, Duties and Taxes for International Orders
The recipient of an order that ships to a country other than Australia is the importer of record and must comply with all laws and regulations of the destination country. Such orders may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment will be responsible for all charges levied upon receipt of their shipment. EMF Shield has no control over and also cannot predict these charges. Governmental policies vary widely. You should contact your local customs office for information.
Privacy & Security
We will replace any unopened and undamaged product where a manufacturing defect is found. Contact us within 7 days of delivery for a replacement.
Care of your EMF Shield Hologram
To apply the hologram to a device simply remove it from the white backing, make sure the surface you are applying it to is clean from dust and other particles. The holographic film is very thin and will show any particles underneath. Due to the thinness of the hologram it is recommended you apply the hologram gently from one edge to the other flattening with the finger as you go to avoid capturing air bubbles underneath [Continual moisture and/or acids from hands can degrade the hologram along with constant touching].
Care of your EMF Shield Pendant
Sterling silver/Gold pendants: These pendants have glass components, treat with care to avoid scratches and breakage. Although the pendant is waterproof, it is recommended that you do not take your pendant into water (shower, pool, ocean) to reduce the likelihood of tarnishing the silver. Metals tarnish over time depending on your personal sweat, products applied to the skin (moisturiser), humidity in the air along with environmental toxins. Pendants are easily cleaned from tarnish with jewellery cleaning products such as a silver cloth or cream.
Promotions and Offers
From time to time we provide various offers and/or discounts. Please read the terms for each offer. Free items will not be visible at cart/checkout and will be added to your order prior to shipping. No other offer will be valid in conjunction with another offer or discount. To claim an offer you must indicate the appropriate offer at the time of completing the checkout.
* 14 Day Satisfaction Guarantee
The 14 day guarantee applies to purchases on this website. If you are not 100% satisfied with a product purchased on this site and it has not been damaged by you or while in your care, email us within 14 days of delivery and we will provide a return shipping address. Return postage is paid by the purchaser. The 14 day satisfaction guarantee is issued as a product exchange or payment refund minus postage charges.
You can view your order history by logging into your account.
Updating Account Information
You can update your account information by logging into your account.
The information presented on this site is not presented by a medical practitioner and is for educational and informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read. Mind Body Matrix products are not TGA or FDA approved. Your continued access or use of Mind Body Matrix products, services and information shall be deemed your acceptance of the fact that you are responsible for your own actions and decisions. Mind Body Matrix makes no claims or predictions regarding its products. Mind Body Matrix products are not intended to “diagnose, treat, cure or prevent any disease”.
NOTE: This disclaimer is listed to comply with regulatory bodies.